7 Areas of Practice

Strategic Planning and Advice

 

Planning is a collaborative process that involves individuals, teams, and other stakeholders who have a vested interest in the organization’s future. Our flexible approach to business and operational planning helps organizations define and execute their strategic goals. We are skilled at navigating politically sensitive situations, and we develop custom solutions that are actionable and achievable. 

  • Governance Structures

  • RACI Charts

  • Procurement Strategies

  • Technical Solutions

  • Briefing Packages

Project Implementation and Recovery

 

Balancing timeline, budget, and scope is the foundation of effective project management. We use established project management principles to implement complex projects with large budgets and tight timelines. Our approach to project recovery addresses the issues that put the project at risk in the first place, and we develop pathways for moving forward that ensure project success.  

  • Project Management

  • Agile and Waterfall Methodologies

  • Project Audits

  • Issues Analysis

  • Recovery Plans

Organizational Performance and Review

 

Navigating highly bureaucratic environments in search of incremental ways to improve delivery, operations, and service is our biggest strength. We assess the confluence of resources, assets, and tools against the current organizational structure to identify performance issues and recommend change. These settings are often more fluid than people think, and we pride ourselves on knowing what changes are possible within complex legal and policy environments.   

  • SWOT Analysis

  • Functional Reviews

  • Organizational Design

  • Human Resource Planning

  • Key Performance Indicators

Business Transformation and Change Management

 

Transforming how an organization operates brings three key areas into focus: personnel, processes, and technology.  Our holistic approach to business transformation projects has evolved through extensive experience in the public sector. We speak in a language that public servants trust and understand, which allows us to support change at all levels of an organization. As translators and confidants, we can create a safe environment where the current state can be appropriately assessed, and the future state imagined.

  • Current State Analysis

  • Future State Design

  • Change Planning

  • Communication Planning

  • Risk Management

Complex Policy Development

 

Evaluating whether policies and processes are achieving desired outcomes requires a careful consideration of how they are entrenched in legislation, regulation, and operations. We are deeply skilled at guiding clients through an assessment of whether policies and processes serve the organization in the present day and we develop solutions that decrease costs, improve service delivery, and anticipate future impacts. 

  • Policy Review

  • Public Consultations

  • Regulatory Amendments

  • Process Redesign

  • Technical Changes

Negotiations and Conflict Resolution

 

Understanding the culture and inner workings of government allows us to manage negotiations and resolve conflicts in ways that increase mutual trust and understanding. Our approach to addressing the unique issues that arise in hierarchical environments centers on inclusion and transparency with the goal of reducing interpersonal friction. Most conflicts can be resolved by clarifying misguided assumptions that create barriers to working collaboratively.

  • Issues Resolution

  • Meeting Participation

  • Information Sharing

  • Consensus Building 

  • Interpersonal Communication

Stakeholder Relations and Workshop Facilitation

 

Managing stakeholders and facilitating workshops are central components of our work. We know how to leverage the right people at the right time, and we use our extensive network of relationships to understand emerging directions in business, legislation, and policy. Our interactive and engaging style is well-received by clients, and we offer a range of virtual and in-person options for workshop facilitation and course delivery.  

  • Stakeholder Identification

  • Process Mapping

  • Storyboards, Mind Maps, and Personas

  • Understanding the Culture of Government

  • How to Write for Government